Section 51 PAIA Manual – Essist Consulting CC

Registration Number of Close Corporation:  2009/171599/23  

E-ssist Consulting CC  

MANUAL  

in terms of 

Section 51 of  

The Promotion of Access to Information Act 

2/2000  

(the “ACT”) 

INDEX 

1. Introduction to your company and the type of business  
2. Contact Details  
3. The ACT and Section 10 Guide, please note that this clause is mandatory to be  included in all S 51 manuals as is.  
4. Applicable Legislation  
5. Schedule of Records  
6. Form of Request  
7. Any other Information e.g. Prescribed Fees, organogram, etc.  
8. Grounds for refusal of access  
9. Description of remedies available in respect of an act or failure to act by the  firm 
10. INTRODUCTION

E-ssist Consulting CC t/a E-ssist Business Solutions South Africa specialises in  the sales, implementation, customisation, training and support of all Sage Software  products, with particular expertise on Sage Evolution financial management software.  

2. COMPANY CONTACT DETAILS

Member: Casey Alison Dedekind  

Postal Address: PO Box 643, Strubensvalley, 1755  

Street Address: 1038 Krugerrand Road, Strubensvalley, Roodepoort, 1735  Telephone Number: 011 475 0149 

Fax Number: None 

Email: casey@e-ssist.co.za 

Website: www.e-ssist.co.za

3. THE ACT

3.1 A guide has been compiled in terms of Section 10 of PAIA by the Human Rights  Commission. It contains information required by a person wishing to exercise any right,  contemplated by PAIA. It is available in all official languages.  

3.2 Requesters are referred to the Guide in terms of Section 10 which has been compiled by  the South African Human Rights Commission, which will contain information for the  purposes of exercising Constitutional Rights. The Guide is available from the SAHRC.  The contact details of the Commission are:  

Postal Address: Private Bag 2700, Houghton, 2041 

Telephone Number: +27-11-877 3600  

Fax Number: +27-11-403 0625  

Website: www.sahrc.org.za  

4. APPLICABLE LEGISLATION

5. Schedule of Records  

Records Subject Availability  

Public  Affairs  

∙ Public Product Information  ∙ Public Corporate Records  ∙ Media Releases  

Freely available  Available 

Not available  

Financial ∙ Financial Statements  

∙ Financial and Tax Records (Company  

& Employees)  

∙ Asset Register  

∙ Management Accounts  

Marketing ∙ Market Information  

∙ Public Customer Information:  

o Product Brochures  

o Owner Manuals  

∙ Performance Records  

∙ Customer Database  

6. FORM OF REQUEST

Available  

Available  

Available  

Available  

Limited information available on  web site. (www.e-ssist.co.za) Not readily available  

Available  

Available  

Request in terms of PAIA Request in terms of PAIA 

Any requester who requires access to information held by the firm must complete the prescribed  PAIA Form C, annexed hereto. A written request, attaching the completed Form C, must then be  directed to the Information Officer of the firm at the address or email address provided for in  paragraph 2 above.  

7. 7. PRESCRIBED FEES

The following applies to requests (other than personal requests): 

7.1 A requestor is required to pay the prescribed fees (R50.00) together with the Form C before  a request will be processed; 

7.2 If the preparation of the record requested requires more than the prescribed hours (six), a  deposit shall be paid (of not more than one third of the access fee which would be payable if  the request were granted); 

7.3 A requestor may lodge an application with a court against the tender/payment of the request  fee and/or deposit; 

7.4 Records may be withheld until the fees have been paid. 

7.5 The fee structure is available on the website of the SOUTH AFRICAN HUMAN RIGHTS  COMMISSION at www.sahrc.org.za. 

8. GROUNDS FOR REFUSAL OF ACCESS

All requests properly submitted as provided for in PAIA are considered, but may be refused,  inter alia, on the following grounds:  

1. Privacy;  
2. Privilege;  
3. Breach of confidentiality;  
4. Unreasonable nature of request;  
5. Vexatious or frivolous request  
6. DESCRIPTION OF REMEDIES AVAILABLE IN RESPECT OF AN ACT OR FAILURE TO ACT BY THE FIRM

If a request for information in terms of PAIA has been refused by the firm, the requester  may, within 60 days, and in the prescribed form and against payment of the prescribed  appeal fee, lodge an internal appeal against the decision of the Information Officer in  accordance with the provisions of Section 75 of PAIA. If an internal appeal is lodged after  expiry of the prescribed period, the firm may, on good cause shown, allow such late  lodging.  

__________________________________  

Casey Alison Dedekind  

Member